| | Sorry I haven't been around. My birthday was on the 9th and I have been spending time with family and friends and laying low in general. But I wanted to post about this.
In September sometime a couple friends of mine and I took a trip to the zoo with our kids. I of course too my Nikon with me to get some shots. Half way through the day I realized that my shots were coming out extremely dark no matter the lighting conditions (inside or out, with or without the flash). I called Nikon and the tech guy walked through some steps to see if he could determine the problem. He wasn't sure what was causing the problem so he instructed me to send it in. It ended up taking me like a month to finally send it in for one reason or another. After I did I received a letter in the mail about 2 weeks later stating that the damage wasn't covered under my warranty and would cost about $200 to fix. After talking to my parents about the issue I remembered that we had secondary coverage through Circuit City where we bought the camera. I called them and explained what was going on. I was given a case number and told to have Nikon ship the camera back to me and contact them back with my case number and they would give me instructions on what to do from there. It took Nikon over two weeks to send me my camera back. Which meant by now I had missed Christmas with it. When I finally got it back I called the number back as instructed with my case number. The man who answered the call was SO nice. He took my information and told me that he would have a box sent out to me to ship my camera in and from there I would just have to call fedex to come and pick it up. The very next day the box came with inside was a second box, packing material, a label and even tape to close the box. Fedex came back the next day and picked it up. Here it is less then two weeks later and not only did they fix my camera but I have it back no questions asked. AMAZING customer service and support. I recommend that if you or any family member plans on making any big electronic purchases soon please go through Circuit City and get their service plan. Now I know what you are thinking.... I thought Circuit City was going bankrupt. Well from what I have heard they are BUT their service plans are run through an outside company (the people who took care of my camera problem) so if they do go out of business your service plan will still be carried out. Customer service like this should be rewarded by people going in and showing that we appreciate it. Like I said if you plan to spend your upcoming tax returns on anything electronic please support this company and buy from Circuit City.
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| | Posted 1/14/2009 7:30 PM - 16 Views - 2 eProps - 1 Comment
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